Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit this website, book sessions, or use our services.

By using this website or our services, you agree to this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

a. Personal Information

When you book a session, sign up for a class, complete a form, or contact us, we may collect:

Name
Email address
Phone number
Date of birth
Emergency contact details
Health or injury information relevant to training
Payment information (processed securely via our payment provider)

b. Usage Data

When you visit this website, we may collect non-personal data such as:

Browser type and version
Device type and operating system
Pages visited and time spent on the site
Referring website or search engine

We collect this information to understand how the website is used and to improve our services.

2. How We Use Your Information

We use your information to:

Manage bookings, memberships, and payments
Provide and personalise our training services
Communicate updates, confirmations, and reminders
Respond to your inquiries and feedback
Improve our website and customer experience
Meet legal, regulatory, and insurance obligations

We will only use your health or medical information where it is necessary to deliver safe and effective training services.

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored securely in digital format on password-protected systems. Only authorised staff and contractors have access where required for legitimate business purposes.

While we take strong precautions, no online platform is completely secure, and we cannot guarantee absolute protection against all risks.

4. Disclosure of Information to Third Parties

We may share your information with:

Payment processors and booking software providers (for secure transaction handling)
Professional service providers (e.g. IT, legal, accounting) under confidentiality obligations
Health professionals (only with your consent)
Government or regulatory bodies, if required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Website Analytics

This website may use cookies and analytics tools (such as Google Analytics and Amplitude) to collect data about how the site is used. You can disable cookies through your browser settings, but some features of the site may not function properly as a result.

5a. Session Recording

We use Amplitude Session Replay, which records how visitors interact with this website: the pages you view, where you scroll, and where you click or tap. We use these recordings only to understand where the website is confusing or difficult to use, and to improve it.

What this means in practice:

Recording applies to the website only. It does not record anything you do on the booking system or any other website.
Text you type into forms on this site is masked and is not captured in the recording. The recording shows that a form was used, not what was entered into it.
Page content is masked by default, so recordings show layout and interaction rather than a readable copy of everything on screen.
Recordings are stored by Amplitude on our behalf and are used only for the purpose described above. They are not sold, and they are not used for advertising.

If you would prefer not to be recorded, most browsers offer a “Do Not Track” setting, and browser privacy extensions that block analytics will also prevent this recording. You can also contact us using the details below to ask that any recording associated with you be deleted.

6. Marketing Communications

If you subscribe to our mailing list, we may send you updates, offers, or event information. You can opt out at any time by clicking “Unsubscribe” in our emails or contacting us directly.

7. Accessing and Correcting Your Information

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information

To do so, please contact us using the details below. We may ask for identification to verify your request.

8. Retention of Information

We retain personal information only for as long as necessary to provide our services and comply with legal or insurance requirements. When no longer required, information is securely deleted or de-identified.

9. Links to Other Websites

This website may contain links to third-party websites (e.g. payment processors or social media platforms). We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this website.

11. Contact Us

If you have any questions, concerns, or requests about your privacy or this policy, please contact us using the details on our contact page.